Shopping guide


How to order:

1. Membership registration

First, please register as a member.
We offer various benefits such as coupons for customers who have registered as members.
In addition, the previous order information will be saved for the next time when you use it.


2. Select a product

Please select a product and press the "Add to shopping cart" button.
If you order more than one item, please continue to add them to your shopping cart.


3. Check the contents of the shopping cart

Check the ordered products, quantity, options, etc. on the shopping cart screen, and then click the "Proceed to purchase procedure" button.


4. Input of shipping address information (for first-time users)

Please specify the shipping address information of the product and the desired delivery date and time.
* Depending on the destination and the ordered product, it may not be delivered on the desired date.
We apologize for the inconvenience, but thank you in advance for your understanding.


5. Payment method

We accept credit cards (Stripe) and PayPal.

6. Order completed

After selecting the payment method, click the "Next" button to complete the order.
After receiving your order at our shop, we will send you an email confirming your order.



[Remarks]

You can apply for shopping on this website 24 hours a day.
We only arrange delivery, answering calls, and reply to emails from 10:00 to 17:00 on weekdays.
Please note that we are closed on Saturdays, Sundays, national holidays, and the year-end and New Year holidays.
In addition, in the case of Golden Week holidays, summer holidays, winter holidays, etc., we will update our status on the page.

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About payment


Payment method: Credit card / PayPal


About receipts
Please enter the "receipt", address, and proviso in the remarks column of the order screen.
(Example "Receipt address: Above, proviso: Product fee")
[Credit card payment] is the only payment method that can issue a receipt.
* The amount is the total of the product price + shipping fee (including consumption tax).
* Receipts cannot be reissued. Please note.

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Regarding delivery



1. For Japan



【Delivery company】


Sagawa Express

[Timing of product shipment]

If you do not specify the delivery date and time, we will ship within 7 business days.


[Shipping]

・ Nationwide shipping fee: Free of charge
・ Remarks: The customer is responsible for the cost of canceling after delivery and resending if not received.

[Remarks]

* If you are not available when the product is delivered, please be sure to contact the delivery company office listed on the absentee card directly within 6 days.
* If you do not pick up your goods beyond the storage period (6 days), your goods will be temporarily returned to our shop. Please note that you may be charged the shipping fee incurred in that case and the round-trip shipping fee when resending.


2. For overseas


-       Order will be delivered within 7 working days after order(s) is confirmed
-       The goods will be delivered by EMS via Japan Post.
-       The shipping fees are differing based on countries/regions; the fees will be reflected when processing during checkout.

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About consumption tax


For Japan:


Consumption tax is exempt.
You can check the consumption tax when ordering in the "shopping cart".
Consumption tax is levied on the total price of the product, and if any fraction is generated, it is rounded off.

For overseas:


International (outside JAPAN) customers must pay applicable sales tax, duty and customs charges.

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Returns/exchange


If the items you bought from Ten ampersand didn’t meet your expectations, then you can return them for a refund/exchange/

Please notice that customer will be responsible for the return/exchange shipping fees for all orders.


■ Correspondence conditions

If you want to return the item for your convenience, which is different from the image, please contact us from the inquiry form within 7 days after receiving the item.
(To "Inquiry Form")


We cannot accept returns (or exchanges) in the following cases.
・ If the product is returned without prior notice
・ Products that have been delivered for more than 8 days
・ Returned/exchanged merchandise must be unworn and in new condition with the original tags(if available). Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags (if available).

■ Refund amount

We will refund the amount of purchased price of that product.
* Customers are responsible for the shipping cost exchange/returned goods.
* Fees may be charged.
* Coupons are not refundable.
* If you purchase multiple products, only the returned product will be refunded.


■ Refund method

* You will receive your refund confirmation by email after your cancel order has been processed.
* Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account.



■ Correspondence conditions

For exchanges due to customer's convenience, such as different from the image, please contact us from the inquiry form within 7 days from the arrival of the product.
(To "Inquiry Form")

We cannot accept returns (or exchanges) in the following cases.
・If the product is returned without prior notice
・Products that have been arrived for more than 8 days
・Returned/exchanged merchandise must be unworn and in new condition with the original tags(if available). Exchanged items must be returned in the original boxes and bags and must include all the original hang-tags (if available).


[Refund / Exchange due to product defects]

We will refund or exchange if the following conditions are fulfilled.


■ Correspondence conditions

We make every effort to ensure the quality of our products, but if you find any problems with the delivered products, such as damage or stains, please contact us using the inquiry form within 7 days of the arrival of the products.
(To "Inquiry Form")
We will arrange the return or exchange immediately at our expense of the shipping fee and transfer fee.


・ Please be sure to contact us within 7 days after the item arrives.
・ We cannot accept returns (or exchanges) for damage or stains caused by customers.
・ we will not accept your inquiry if you send the product without prior notice. Please be sure to contact us in advance.

■ Refund amount

We will refund the "product price, shipping and handling".
(If you have purchased multiple products, only the product price will be refunded.)
* We will responsible for the shipping cost when returning the product.
* Coupons are not refundable.


■ Refund method

* You will receive your refund confirmation by email after your cancel order has been processed.
* Refunds will be processed in the form of payment used on the original order. For credit card refunds, please allow 1-2 billing cycles for the credit to appear on your statement. Purchases made with PayPal must be returned by mail. Customers will receive a refund back to their PayPal account.



Cancellation / Refund / Exchange Contact

Please contact us using the inquiry form before returning.

■ Inquiry form

(To "Inquiry Form")
* We do not reply to emails on Saturdays, Sundays, national holidays, and the year-end and New Year holidays.
* When making inquiries, please include the product name, date and time of purchase, name, address, telephone number, and reason for return or exchange.
* Please note that you will not be able to receive the item even if you send it without contacting us.
* When returning the product, we will deliver it by courier to avoid secondary troubles.

■ Returns and exchanges

Postal code: 104-0061
Address: Tokyo Pearl Building, 6-16-3 Ginza, Chuo-Ku, Tokyo
Division: Ten ampersand group
Phone number: 03-3428-2735 (For shipping inquires for transporter only. Please use the inquiry form to contact us for exchanges/returns.)
* Please do not return the product until you contact us by using the inquiry form and receive the confirmation from our shop.

■ Notes

・ Other precautions regarding returns and exchanges
When you receive the product, please check the product contents immediately.

・ Cancellation of ordered products
We cannot accept changes in the product or shipping address after the order is confirmed.
* Additional shipping charges may be incurred for changes made after the product has been delivered to the delivery company.
* Please be sure to check the order details before confirming your order.